Communication Policy

Communication Policy of PIIT

Prince Institute of Innovative Technology (PIIT), Greater Noida uses official communication channels to share admission information, academic updates, notices, counselling guidance, event information, fee-related communication and other institutional messages with students, parents, applicants and stakeholders.

This Communication Policy explains how PIIT may communicate with users and what responsibilities students, parents and visitors should follow while interacting with the institute.

Purpose of the Policy

The purpose of this policy is to maintain clear, responsible and official communication between PIIT and its students, parents, applicants, faculty, staff and website users.

PIIT aims to ensure that important information is shared through proper channels and that students and parents rely only on authorized communication.

Scope of This Policy

This policy may apply to communication related to:

• Admission enquiries

• Counselling guidance

• Program information

• Fee and payment updates

• Scholarship information

• Document requirements

• Academic notices

• Examination-related updates

• Events, workshops and seminars

• Placement and training activities

• Policy updates

• Website-related support

• Grievance or student support communication

• General institutional information

Official Communication Channels

PIIT may communicate through one or more official channels depending on the nature of the information.

Official communication channels may include:

• Website updates

• Phone calls

• Email

• SMS

• WhatsApp

• Official notices

• Admission office communication

• Department-level communication

• Student support desk

• Authorized institute representatives

• Official social media channels, where applicable

Students and parents should verify important information from official PIIT sources before taking any action.

Communication Through Website Forms

Users may submit information through admission enquiry forms, contact forms, callback forms, event registration forms or other website-based forms.

After form submission, PIIT may contact the user for genuine purposes such as admission guidance, counselling support, program details, document requirements, fee information or institutional updates.

Users should submit correct contact details so that PIIT can communicate effectively.

Admission-Related Communication

Admission-related communication may include information about:

• Program selection

• Eligibility criteria

• Admission process

• Counselling support

• Seat availability

• Fee structure

• Scholarship or concession details

• Required documents

• Important dates

• Reporting process

• Admission confirmation

Admission communication is meant to guide students and parents. Final admission is subject to eligibility, document verification, seat availability, fee payment and applicable rules.

Communication Through Phone Calls

PIIT may contact students, parents or applicants through phone calls for admission counselling, enquiry follow-up, document verification, fee clarification, student support or official updates.

Users should ensure that the communication is from an official or authorized PIIT representative before sharing any personal or admission-related information.

Communication Through Email

Email may be used for formal communication, document requests, policy information, admission guidance, notices, confirmation messages, grievance responses or other official purposes.

Students and parents should check their email regularly if they have submitted an enquiry or admission form.

Official email communication may be sent from authorized PIIT email IDs.

Communication Through SMS and WhatsApp

PIIT may use SMS or WhatsApp to share quick updates, reminders, admission follow-ups, counselling information, fee-related notices, document requirements or event updates.

WhatsApp communication may be used for convenience, but important admission or fee decisions should be verified through official institute channels.

Students and parents should not share confidential banking information through WhatsApp or SMS.

Communication for Fee and Payment

Fee-related communication may include fee structure, payment reminders, receipt confirmation, due dates, refund information, cancellation process or scholarship adjustment.

Students and parents should make payments only through official and authorized channels.

PIIT will never ask users to share:

• OTP

• UPI PIN

• Card PIN

• CVV

• Net banking password

• Mobile banking password

• Any confidential banking credential

Any suspicious payment request should be reported to PIIT immediately.

Communication for Academic Updates

After admission, PIIT may communicate academic information through official notices, department communication, faculty guidance, website updates or other authorized channels.

Academic communication may include:

• Class schedules

• Timetable updates

• Examination information

• Attendance-related instructions

• Practical or laboratory instructions

• Assignment or project updates

• Workshop and seminar notices

• Academic calendar information

Students are responsible for staying updated through official channels.

Communication for Events and Activities

PIIT may share updates about events, activities, cultural programs, workshops, seminars, conferences, sports, social initiatives, environmental drives and student engagement programs.

Such communication may include event dates, registration details, venue, participation guidelines, guest information and gallery updates.

Communication for Grievance and Support

Students, parents or stakeholders may contact PIIT for grievances, support requests or clarification through official communication channels.

PIIT may respond after reviewing the matter and may ask for additional documents or details where required.

Grievance-related communication should be respectful, clear and based on genuine concerns.

User Responsibility in Communication

Students, parents and applicants are responsible for:

• Providing correct contact details

• Checking official messages regularly

• Responding to important communication on time

• Verifying payment or admission information before action

• Avoiding unofficial agents or fake communication

• Not sharing confidential banking details

• Informing PIIT if contact details change

• Communicating respectfully with faculty and staff

Incorrect Contact Details

If a user provides incorrect mobile number, email ID or address, PIIT may not be able to share important updates.

PIIT will not be responsible for missed communication caused by wrong, inactive or incomplete contact details provided by the user.

Unofficial Communication and Fake Messages

Students and parents should be careful about fake calls, unofficial messages, misleading advertisements or unauthorized persons claiming to represent PIIT.

Any communication demanding payment to personal accounts, asking for confidential banking details or making unrealistic admission promises should be verified directly with PIIT.

PIIT will not be responsible for actions taken based on unofficial or fraudulent communication.

Promotional and Informational Communication

By submitting an enquiry or contact form, users may receive admission-related or informational communication from PIIT.

This may include:

• Program updates

• Admission reminders

• Counselling messages

• Scholarship or concession information

• Event updates

• Important notices

• Follow-up communication

Users may request to stop receiving non-essential promotional communication by contacting PIIT through official details.

Communication Conduct

All communication with PIIT should be respectful and appropriate. Abusive language, threats, harassment, false allegations, spam or repeated misuse of communication channels may not be entertained and may lead to appropriate action as per institute rules.

Faculty, staff, students, parents and visitors are expected to maintain dignity in all forms of communication.

Privacy of Communication

Personal information shared during communication may be used for admission, academic, administrative or institutional purposes.

PIIT handles personal information according to its Privacy Policy.

Users should avoid sharing unnecessary sensitive information unless required through official and secure channels.

Record Keeping

PIIT may maintain records of communication for admission, academic, administrative, grievance, support or legal purposes.

Such records may include enquiry details, emails, messages, call records, application status, payment clarification or grievance communication, where applicable and permitted.

Updating Contact Information

Students and parents should inform PIIT if there is any change in mobile number, email address, address or emergency contact details.

Updated contact details help the institute share important academic, admission or administrative information on time.

Contact for Communication-Related Queries

For official communication, admission guidance, website support or clarification, users may contact PIIT through the details below.

Prince Institute of Innovative Technology (PIIT)Plot No. 9, Knowledge Park-III, Greater Noida, G.B. Nagar, U.P., Bharat 201310

Website: www.piitindia.edu.in

Email: itcell@piitindia.edu.in

Phone: +91-8744071200

Changes to This Policy

PIIT may update this Communication Policy from time to time based on website updates, admission processes, institutional requirements, communication practices or legal needs.

The updated policy will be published on the official website.

Acceptance of This Policy

By submitting an enquiry, applying for admission, communicating with PIIT or using institute communication channels, users agree to follow this Communication Policy.

For admission guidance, official updates or communication-related clarification, contact PIIT only through authorized channels.

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